Returns and Exchanges

Our main goal is for you all to be happy with your Healthy Hair and Virtue product purchases. In the event you feel that our product is not the right fit for you, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping, handing, gift wrapping, or other service fees) upon receipt  the unused product within 30 days from the purchase date.

We unfortunately cannot receive returns on used products.

Refunds will be credited to the original card used for payment.
Purchases of gift certificates and/or sale items cannot be returned for a refund.

To return items to Hav (Healthy Hair & Virtue), please follow these three easy steps:

1. Send an e-mail to with your order number (if you don't have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment.

3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:

FroGlow LLC
P.O Box 250374
Brooklyn, NY 11225

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.


Contact Us

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Other Inquiries
We are happy to help with any questions you may have and we generally respond in less than 24 hours.